Refund Policy

REFUND POLICY

Last Updated: June 2026

At PBOQD, customer satisfaction is our priority.

No matter what happens to your order, we will make it right.

Our goal is always to resolve problems quickly and fairly for every customer.

If there is any issue with your order, please contact us first. Our support team will work with you until the issue is fully resolved.

Order Protection Guarantee

We provide support for the following situations:

✔ Wrong Item Received

✔ Damaged Product

✔ Lost Package During Transit

✔ Significant Shipping Issues

Depending on the situation, we may provide:

- A replacement item
- A reshipment
- A product exchange
- Store credit
- Another reasonable solution deemed appropriate by our support team

Return Window

Customers should contact us within 7 days after delivery if there is an issue with their order.

Please provide photos or relevant information so that we can investigate and resolve the issue as quickly as possible.

Non-Eligible Situations

The following situations are generally not covered:

- Incorrect shipping information provided by the customer
- Normal wear and tear after use
- Minor color variations caused by screen settings or lighting conditions
- Delays caused by customs inspections, weather conditions, or carrier operations beyond our control

Contact Information

Email: 1101017645@qq.com

WhatsApp: +86 156 0226 8684

Policy Updates

PBOQD reserves the right to update or modify this Refund Policy at any time without prior notice.

Continued use of our website constitutes acceptance of any revisions.